5777bet Privacy Policy

1 Introduction and Applicability

5777bet is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, and protect your personal information when you use our website, mobile application, and related services ("Platform").

This Policy applies to all users of the 5777bet platform. By using the Platform, you agree to the terms described in this Policy. Please read this document carefully before using our services. Our Terms and Conditions should be read alongside this Privacy Policy, as the two documents complement each other.

This Policy has been prepared in accordance with applicable laws and data protection regulations in Bangladesh. Our platform is intended solely for individuals aged 21 and above.

2 What Information We Collect

2.1 Information You Provide Directly

During account registration and identity verification, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Identity document details (National ID or passport) — required for identity verification
• Mobile banking number for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• What you write when contacting customer support

2.2 Automatically Collected Information

When you use the 5777bet platform, certain information is collected automatically:

• Device information: device type, operating system, browser version
• IP address and approximate location
• Login time, session duration, and usage patterns
• Preferred game categories and information related to betting activity
• Information obtained through cookies and similar tracking technologies

3 Purpose of Using Information

The information collected is used for the following purposes:

3.1 Account Management and Identity Verification

Information is used to create and secure your account, verify your identity, and maintain the security of the platform. It also helps prevent fraudulent activity.

3.2 Transaction Processing

Your mobile banking details are used to complete deposits and withdrawals. All financial transactions are secured through SSL encryption.

3.3 Customer Service Improvement

Information is used to provide 24/7 live chat and email support, resolve your issues, and review service quality.

3.4 Ensuring Responsible Gaming

We monitor your gaming activity patterns so we can offer timely assistance if signs of problematic behaviour appear. In accordance with our Responsible Gaming Policy, user protection is our priority.

3.5 Meeting Legal Obligations

Information may be used to maintain records required under applicable law and to respond to lawful requests from authorities.

4 Cookies and Tracking Technology

The 5777bet platform uses cookies and similar technologies. Cookies are small data files stored in your browser.

4.1 Essential Cookies

These cookies are necessary to maintain login status, ensure security, and run the core functions of the platform.

4.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalised settings.

4.3 Analytics Cookies

These cookies are used to understand how much each section of the platform is being used, which helps improve the service. They do not identify you personally. Most browsers allow you to control cookies through their settings; however, disabling cookies may limit some functionality.

5 Information Sharing and Disclosure

5777bet never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Companies contracted with us for payment processing, technical support, or fraud prevention may use information to a limited extent — solely for the purpose of providing the designated service.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government regulatory bodies, or requirements under applicable law. Only the minimum necessary information is disclosed in such cases.

5.3 Fraud and Security Protection

Information may be shared where necessary to protect the security of the platform, investigate fraud, or protect other users.

6 Data Security Measures

5777bet applies industry-standard technical and administrative measures to protect your information:

• TLS/SSL encryption is used for all data transfers
• Passwords are encrypted and stored using strong hashing algorithms
• Access to sensitive information is restricted to authorised staff only
• Regular security audits and vulnerability assessments are conducted
• Server infrastructure is protected by firewalls and intrusion detection systems
• Staff receive regular training on data protection

There are always some inherent risks in transferring information over the internet. We do our best to ensure maximum security, but no one can guarantee 100% protection. You should also keep your account password confidential and make sure to log out after using an unfamiliar device.

7 Data Retention Period

We retain your information for as long as your account is active and as needed to provide our services. Even after an account is closed, certain information may be retained for a specified period for the following reasons:

• Financial transaction records: for the period required under applicable law
• Identity verification information: until legal requirements are fulfilled
• Customer support communication history: for a reasonable period to resolve complaints

Once the reason for retention no longer applies, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, you may request that it be corrected. You can update many details yourself directly through your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business requirements.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. To make such a request, please contact our support team.

To learn more about these rights or to submit a request, please let our support team know. You can also find answers to common questions about accounts and data in our FAQ section.

9 Privacy of Minors

The 5777bet platform is intended only for individuals aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

We verify age at registration and check identity documents where necessary. If we believe a user does not meet this age requirement, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor has registered on this platform, please notify our support team — we will take the necessary action without delay.

10 Third-Party Links and Services

The 5777bet platform is connected to third-party game providers (such as PG Soft, Pragmatic Play, Evolution, JILI) and payment services. These third parties have their own privacy policies over which we have no control.

Mobile payment services — bKash, Nagad, Rocket, Upay — operate under their own policies and security protocols. Your transaction information with these services during deposits or withdrawals will be governed by their respective policies.

It is your responsibility to familiarise yourself with the privacy policies of third-party services before using them. 5777bet is not responsible for their practices.

11 Policy Changes and Updates

We may update this Privacy Policy from time to time due to business changes, technological developments, or legal requirements. The updated policy will be published on this page and the "Last updated" date at the top of the page will be revised accordingly.

For significant changes, we will try to send a notification to your registered email or mobile number. Continued use of the platform after changes have been made will be taken as your agreement to the new policy.

We therefore recommend that you check this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Live Chat: Contact us directly through the platform's live chat feature — available seven days a week, 24 hours a day
• Email: [email protected]

We provide support in both Bengali and English. We will get back to you within a reasonable time after receiving your request.

To find out more about us and how we operate, visit our About Us page.